The IT Helpdesk is responsible for supporting all employee computers owned by the university. We manage Biola’s desktop and laptop computers from cradle to grave, including acquisition, distribution, repair, replacement, and disposal.
We have computers that employees can borrow if their assigned computer is checked in for repair.
We can also make a “housecall” to your office to install software, install hardware upgrades, and trouble-shoot problems.
In most cases, computers owned by Biola are not subject to labor charges. We do bill departments for labor and parts on out-of-warranty computers. We will let you know if labor or part charges apply before any work is done. Contact the IT Helpdesk if you need help.
We can service computers owned by students and employees, at competitive prices. We can diagnose and fix the majority of personal computer problems, and there is no charge for the first 15 minutes of walk-up diagnostic work.
Apple Warranty Service
The IT Helpdesk is an Apple Authorized Service Provider (AASP). We provide carry-in and mail-in warranty service and support for Apple computers. Apple warranty repairs apply only to hardware; all software repairs are subject to labor charges.
We accept payment with cash and credit card. Checks are accepted from Biola students, faculty, and staff only, made payable to Biola University. Money Orders are also accepted, also payable to Biola University.
|Diagnostic (problem discovery)*||$40 flat-rate|
|Legacy Operating System Service/Support (Windows 98, Mac OS 9.x and older)||$100/hr|
|Data Recover/Transfer (to hard drive, computer, or DVD-R/CD-R)||$75/hr|
|Hardware Install (video card, hard drive, RAM, etc.)||$50 (flat-rate)|
|Operating System Install||$75 (flat-rate)|
|Application Install||$35 (flat-rate)|
|Driver Find & Install||$35 (flat-rate)|
|System Tune-Up (run tools)||$50 (flat-rate)|
|ISP Configuration (documentation required)||$35 (flat-rate)|
*The diagnostic fee is included in the first hour of labor. Customers are responsible for the diagnostic fee, even if they choose not to have Technical Support repair the equipment, or if equipment cannot be repaired.