The IT Helpdesk is responsible for supporting all employee workstations owned by the university. We manage Biola’s desktop and mobile workstations from cradle to grave, including acquisition, distribution, repair, replacement, and disposal. We have desktop and mobile workstations that employees can borrow if the one they are using is checked in for repair. We can make a “housecall” to your office to install software, install hardware upgrades, and trouble-shoot problems.
In most cases computers owned by Biola are not subject to labor charges. We do bill out departments for labor and parts on out-of-warranty desktop computers. We will let you know before any work is done if labor or part charges apply. Contact the IT Helpdesk if you need assistance.
We can service computers owned by students and employees, at competitive prices. There is no charge for the first 15 minutes of walk-up diagnostic work, and we can diagnose and fix the majority of personal computer problems.
Apple Warranty Service
The IT Helpdesk is an Apple Authorized Service Provider (AASP). We provide carry-in and mail-in warranty service and support for Apple Products. Apple warranty repairs applies only to hardware repairs; all software repairs are subject to labor charges.
We accept payment with cash and credit card. Checks are accepted from Biola students, faculty, and staff only, made payable to Biola University. Money Orders are also accepted, also payable to Biola University.
|Diagnostic (problem discovery)*||$40 flat-rate|
|Legacy Operating System Service/Support (Windows 98, Mac OS 9.x and older)||$100/hr|
|Data Recover/Transfer to hard drive, computer, or DVD-R/CD-R||$75/hr|
|Hardware install (video card, hard drive, RAM, etc.)||$50 (flat-rate)|
|Operating System Install||$75 (flat-rate)|
|Application Install||$35 (flat-rate)|
|Driver Find & Install||$35 (flat-rate)|
|System Tune-Up (run tools)||$50 (flat-rate)|
|ISP Configuration (documentation required)||$35 (flat-rate)|
*Diagnostic fee is included in the first hour of labor. Customers are responsible for diagnostic fee, even if they elect not to have Computer Support repair the equipment or if equipment is unable to be repaired.