Contact Info & Hours

Contact Info

Walk-In Metzger Hall, Lower East floor on Biola’s campus Click here for maps and directions.
Phone 562-903-4740 (x.4740 on campus) We are available for phone calls during our regular hours (below), and check messages throughout the day.
Email it.helpdesk@biola.edu
Live Chat Live chat is available Monday-Friday during our regular hours. You can click the “Live Chat” link at the top of any IT web page.
Web-Based Ticketing whd.biola.edu Employees and students can log in to create help tickets and check on ticket status.

Hours

During our regular hours, full support is available via walk-in, phone, email, and chat.

During extended hours, limited support is available via phone, chat, and email.

DayRegular HoursExtended Hours
Monday8:00 a.m. - 5:00 p.m.5:00 p.m. - 7:00 p.m.
Tuesday8:00 a.m. - 5:00 p.m.5:00 p.m. - 7:00 p.m.
Wednesday8:00 a.m. - 5:00 p.m.5:00 p.m. - 8:00 p.m.
Thursday8:00 a.m. - 5:00 p.m.5:00 p.m. - 7:00 p.m.
Friday8:00 a.m. - 5:00 p.m.5:00 p.m. - 7:00 p.m.