In some cases you can reset your own password. To make them easy to remember, we recommend you set your my.Biola password first, and then change your other passwords to match it.
Tech Support will service and repair broken machines that are owned by Biola. In most cases there is no charge to you or your department for our diagnostic and repair services. When we have used parts in stock there is usually no associated charge. The cost for new parts is billed to your department.
Staff and faculty have email accounts on Biola’s Google Apps for Education domain. This account is created for you automatically. Contact the IT Helpdesk at ext. 4740 if you need assistance logging in and getting started.
We provide online file storage to departments called “Files.”
We provide most computer needs for Biola employees through the Computer Replacement Program. IT owned computers have a three to four year life cycle, depending on the platform. We can also facilitate the purchase of computer equipment for your department. If you need a computer, equipment, or software for personal use you can take advantage of educational pricing at the Computer Store, or look into our selection of used computers and equipment at the IT Helpdesk.
Computer labs are available primarily for students, and computer classrooms can be scheduled for classes through the Registrar.
Through my.Biola, faculty can access their class rosters and grade their classes, and staff can access the Employee Handbook or enter data into the University’s databases.
We support the Biola network, and wireless is available in common areas such as Common Grounds and the Library. Check out our [video tutorials] to setup wireless on your laptop.
We support the Biola phone system.
The Diginet print and copy system can be used for personal employee printing and copying.
Biola owned computers come with with Sophos anti-virus installed.